MyHome Real Estate, one of Estonia’s leading residential lettings and property management firms, has been working with CasaPay since February 2024 to improve operational workflows and strengthen risk management. The collaboration, led by real estate agent and property manager Merit Mets, has already resulted in significant time savings and process improvements.

From reducing manual invoicing to improving visibility into tenant financials, CasaPay is playing a pivotal role in modernising MyHome’s rental journey. And with the full migration of their portfolio scheduled for August 2025, even greater efficiencies lie ahead.

The Challenge

Prior to using CasaPay, MyHome relied on a largely manual process to manage tenant applications, financial verification, and invoicing. This approach created several operational challenges:

• Time-intensive collection for rent, deposits, and broker fees
• Delays in approvals due to a lack of real-time application progress tracking
• Communication scattered across emails and phone calls
• Unable to assess international tenants due to limited local financial history

With a relatively low number of applicants per listing in the Estonian market, speed and clarity in the tenant journey were vital to avoid losing strong prospects.

The Solution

CasaPay offered an all-in-one solution that helped address these challenges head-on:

• Application progress tracking to speed up decision-making‍
• Tenant financial screening offering real-time debt and financial insights
• Automated rent and deposit collection
• Cash flow efficiency through automated, on-time rent payouts

Results

75% Reduction in Time Spent on Collection

By automating rent and deposit collection, MyHome eliminated the need for manual invoice creation in the majority of cases. Broker fee invoices remain outside CasaPay by design, to ensure internal tracking via Skoro.

“We used to manually generate up to three separate invoices per tenant. Now only one remains outside CasaPay—everything else is handled automatically.”
– Merit Mets

Faster, More Confident Tenant Decisions

CasaPay’s tenant scoring tool provides reliable and up-to-date financial data, allowing the MyHome team to assess applicant risk far more efficiently—particularly for foreign tenants.

“Previously, we’d spend a lot of time verifying bank statements. With CasaPay, we receive that financial clarity upfront.”
– Merit Mets

Enhanced Risk Management

Screening has added a data-driven layer to the tenant selection process, strengthening risk control without sacrificing speed.

“It’s not just about gut feeling anymore–CasaPay gives us objective financial insight that supports better decision-making.”
– Merit Mets

Time Savings Across the Board

While exact figures are difficult to quantify at this stage, the team estimates their accountant will save 5–10 hours per month once the full portfolio is migrated, thanks to automated tracking and payment flows.

“The more we automate, the more time we can spend on meaningful tasks like tenant engagement and service quality.”
– Merit Mets

Improved Communication (Coming Soon)

With CasaPay’s upcoming chat functionality, communication will be centralised around specific listings, reducing back-and-forth over email and phone.

“We’re looking forward to managing all tenant conversations in one place–this will make the process much more efficient.”
– Merit Mets

What’s Next?

• More automation: Discussions are underway to allow utility invoices to be sent directly from building associations to CasaPay, cutting out manual uploads.
• Improved screening notifications: CasaPay will soon delay scoring alerts until the tenant has submitted all necessary documents, reducing false starts.
• Portfolio migration: Full onboarding of MyHome’s properties is planned for August, facilitated by the CasaPay onboarding team.
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Final Thoughts

CasaPay has become a key part of MyHome’s operational infrastructure, helping the team reduce manual workload, gain financial insight, and communicate more clearly with tenants. With full rollout on the horizon, the benefits are expected to grow even further.

“CasaPay helps us operate faster, with better data and far less admin. It’s already saving us time—and we’re just getting started.”
– Merit Mets