CasaPay Tenant Terms & Conditions

Last Updated: October 12, 2025

Version: 2.1

Table of Contents

1. Introduction
2. Definitions
3. Eligibility & Account Registration
4. Services & Plans
5. CasaPay Card & Verification
6. Tenant Score
7. Guarantee Service
8. Payment Infrastructure
9. CasaPay Split & Share
10. Fees & Payment Terms
11. Tenant Obligations
12. Operator Relationship
13. Consumer Rights & Cancellation
14. Data Protection & Privacy
15. Acceptable Use Policy
16. Intellectual Property
17. Service Modifications
18. Default, Collections & Credit Reporting
19. Account Suspension & Termination
20. Liability & Indemnification
21. Force Majeure
22. Dispute Resolution & Complaints
23. Governing Law & Jurisdiction
24. General Provisions
25. Contact Information

1. Introduction

1.1 About These Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Tenant", "you", "your") and CasaPay governing your use of the CasaPay Card account service, which includes the virtual payment card, optional Payment Guarantee coverage, and related features ("Service" or "Services").

1.2 Service Providers

The Service is provided by:

For users in the United Kingdom:

• CasaPay Ltd
• Company Registration Number: 14806725
• Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

For users in the European Union:

• CasaPay OÜ
• Registry Code: 16781169
• Registered Address: Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117, Estonia

(collectively "CasaPay", "we", "our", "us")

The entity providing services to you depends on your location and will be specified during registration.

1.3 Agreement to Terms

By creating a CasaPay account, accessing our platform, or using any Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

1.4 Capacity to Contract

You represent and warrant that:

• You have the legal capacity to enter into binding contracts
• You meet the eligibility requirements in Section 3
• All information provided is accurate and complete
• You will comply with all applicable laws

1.5 Changes to Terms

We may modify these Terms from time to time. Material changes will be notified to you at least 30 days in advance via email or through the platform. Minor updates may be posted without prior notice. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

2. Definitions

For the purposes of these Terms:

3. Eligibility & Account Registration

3.1 Eligibility Requirements

To use CasaPay, you must:

• Be at least 18 years old
• Have legal capacity to enter binding contracts
• Reside in a country where CasaPay services are available (currently UK and EU)
• Have a valid email address and phone number
• Have a valid payment method (bank account or payment card)
• Have the legal right to rent property in your country of residence

3.2 Verification Requirements for Payment Guarantee Coverage

To activate Payment Guarantee Coverage (optional deposit-free renting), you must complete identity and income verification. Below are the requirements for your applicant category:

Employed Applicants

Self-Employed Applicants

Student Applicants

3.3 Cosigner Requirements

A cosigner is required when the applicant's income is below 1.5x monthly rent. This applies to all applicant categories (employed, self-employed, and students).

When a cosigner is provided:

• CasaPay provides the financial guarantee to the Operator
• If the tenant defaults, CasaPay pays the Operator and recovers from the tenant
• If the tenant cannot repay, CasaPay may recover from the cosigner

Note: Applicants without sufficient income and without a qualifying cosigner may use the CasaPay Card without Payment Guarantee Coverage, which requires them to provide security deposits or other collateral to their Operator.

3.4 Account Registration

During registration, you must provide accurate and complete information. You agree to:

• Provide truthful identity and financial information
• Update your information promptly if it changes
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access

3.5 One Account Per Person

Each individual may only maintain one active CasaPay account. Creating multiple accounts may result in suspension or termination of all accounts.

4. CasaPay Card Service & Payment Guarantee Coverage

4.1 CasaPay Card (Base Service - Free)

When you create a CasaPay account, you receive:

• CasaPay Card: Your virtual payment card for managing rental payments
• CasaPay Alias: Your unique @casapay.me email address for receiving invoices
• CasaPay Wallet: Your account interface for viewing and managing Payment Requests
• Payment Infrastructure: Free access to payment processing (via open banking or card)
• Dispute Resolution: 5-day window to dispute any charges with automatic payment hold
• Tenant Score: Your 5-star payment history rating visible to partner Operators
• Split & Share Features: Ability to split payments into installments or divide among co-payers (subject to approval)

Cost: FREE to CasaPay

Operator Requirements: If you use CasaPay Card without Payment Guarantee Coverage, your Operator may require upfront payment or collateral such as: security deposit (typically 5 weeks' rent), upfront rent payment(s), or other requirements set by your Operator. These are separate from any CasaPay fees.

4.2 Payment Guarantee Coverage (Optional Add-On)

Payment Guarantee Coverage is an optional add-on to your CasaPay Card that provides:

• Financial Guarantee: CasaPay pays your Operator on your behalf if you miss a payment (up to your Guarantee Limit)
• No Upfront Collateral Required: Skip security deposits, upfront rent, and other collateral requirements with your Operator
• On-Time Payment to Operators: Operators receive guaranteed payment by the due date, regardless of your payment status
• Automatic Activation: Coverage activates when your first invoice arrives from an Operator
• Automatic Deactivation: Coverage deactivates 37 days after your last invoice's due date (see Section 7.5)
• Reactivation: Can be reactivated with any future property (see Section 7.6)

Cost: 0.6% of your Guarantee Limit per month

Payment Guarantee Coverage is charged only when active. When coverage is inactive, you are not charged any fee.

Example: £3,000 Guarantee Limit = £18/month (charged only while coverage is active)

4.3 Coverage Activation & Requirements

Initial Activation

To activate Payment Guarantee Coverage, you must:

1. Complete identity verification (Section 5.1)
2. Complete income verification (Section 5.1)
3. Meet income and creditworthiness requirements (Section 3.2)
4. Be assigned a Guarantee Limit based on your financial profile

Verification typically completes within 1-3 business days. Once verified, coverage activates automatically when your first Payment Request arrives from an Operator.

How Coverage Activates During Tenancy

• First Invoice Trigger: Coverage automatically activates when your Operator sends the first Payment Request
• No Manual Steps: You do not need to take any action; activation happens automatically
• Coverage Period: Remains active for 37 days after your last invoice's due date
• Automatic Deactivation: If you move out or 37 days pass without a new invoice, coverage automatically deactivates
• No Fees When Inactive: Once deactivated, you stop paying the monthly fee

Reactivation for New Properties

When you move to a new property with a CasaPay-partner Operator:

• Coverage can be reactivated with that new property
• Your Guarantee Limit may be adjusted based on current income and credit profile
• A new Payment Guarantee Coverage agreement is required
• No additional fees or penalties apply for reactivation

See Section 7.6 for full reactivation details.

4.4 Choosing Your Preferred Coverage Status

You can start with either option:

Option A: CasaPay Card Only (No Coverage)

• Get your CasaPay Card immediately (basic verification only)
• No monthly fees to CasaPay
• Your Operator will require upfront payment or collateral (security deposit, upfront rent, or other requirements)
• Can add Payment Guarantee Coverage later when finding a property

Option B: CasaPay Card + Payment Guarantee Coverage (From Day One)

• Complete full verification upfront
• Receive your Guarantee Limit certificate
• Coverage activates with your first invoice
• Pay 0.6% monthly only while coverage is active
• No upfront payment or collateral required from your Operator (CasaPay guarantees on-time payment)

5. Verification & Guarantee Limit Assessment

5.1 Verification Levels

CasaPay offers two verification paths depending on your needs:

Basic Verification (CasaPay Card Only)

To create a CasaPay Card account (without Payment Guarantee Coverage), you need:

Identity Verification:

• Government-issued photo ID (passport, national ID, driving licence)
• Proof of address (utility bill, bank statement dated within 3 months)

This verification typically completes instantly or within 1 business day.

Full Verification (To Activate Payment Guarantee Coverage)

To activate Payment Guarantee Coverage, you must complete full verification including:

Identity Verification:

• Government-issued photo ID (passport, national ID, driving licence)
• Proof of address (utility bill, bank statement dated within 3 months)
• Selfie verification

Income Verification:

• Recent payslips (last 3 months) or employment contract
• Bank statements showing income (last 3 months)
• For self-employed: tax returns or accountant letter

Credit Assessment:

• UK or EU credit history check (soft check, does not affect credit score)

Full verification typically completes within 1-3 business days. Manual review may be required for complex cases.

5.2 Guarantee Limit Determination

Once you complete full verification, CasaPay assigns your Guarantee Limit based on:

• Your verifiable monthly income
• Your credit history and payment behavior
• Your employment/business stability
• The Operator's requirements for the specific property

Maximum Guarantee Limit: £15,000/€15,000

Your Guarantee Limit is documented in your CasaPay Certificate and may be adjusted:

• Upward: If your income increases or Tenant Score improves
• Downward: If your income decreases or you default on payments
• Upon Reactivation: Reassessed when coverage is reactivated for a new property

6. Tenant Score

6.1 Score Calculation

Your Tenant Score is a 5-star rating (0.0 to 5.0) based on payment timeliness:

6.2 Score Updates

Your overall Tenant Score is the average of your last 6 confirmed payments. The score updates automatically after each payment.

6.3 Score Impact

Your Tenant Score may influence:

• Guarantee Limit adjustments
• Split feature eligibility and terms
• Rental application outcomes (visible to Operators)
• Future plan eligibility

7. Guarantee Service

7.1 How the Guarantee Works

Under the Guarantor Plan, if you fail to pay a Payment Request by the due date:

1. CasaPay pays the Operator on your behalf (up to your Guarantee Limit)
2. The Operator receives guaranteed on-time payment
3. The amount paid becomes your debt to CasaPay
4. You must reimburse CasaPay according to agreed terms

7.2 Coverage

Included:

• Monthly rent payments
• Utility charges processed through CasaPay
• Reasonable cleaning costs at end of tenancy
• Minor repair costs (fair wear and tear excluded)

Excluded:

• Fines or penalties imposed by third parties
• Willful or malicious damage
• Charges not processed through CasaPay
• Amounts exceeding your Guarantee Limit
• Charges disputed and upheld in your favour

7.3 Reimbursement

All amounts CasaPay pays on your behalf remain your personal debt to CasaPay. Failure to reimburse may result in collection action, credit reporting, and legal proceedings.

7.4 Guarantee Activation

Your Guarantee activates automatically when your Operator sends the first Payment Request to your CasaPay Alias. No manual action or additional steps are required from you—your protection begins immediately upon receipt of your first invoice.

What counts as "activation":

• Activation occurs on the date the first Payment Request is delivered to your CasaPay Wallet
• The Operator's system must be configured to send invoices to your CasaPay Alias (e.g., tenant@casapay.me)
• If your Operator delays sending the first invoice, your Guarantee activates when that invoice is eventually sent

After Activation: Your Guarantee Limit is now available to cover eligible Payment Requests up to the amount specified in your CasaPay Certificate. You are protected from that moment forward for the duration of your tenancy (until deactivation per Section 7.5).

7.5 Guarantee Deactivation

Your Guarantee deactivates in one of two ways:

Automatic Deactivation: Your Guarantee automatically deactivates 37 days after the due date of the last Payment Request received in your CasaPay Wallet from your Operator. No notice is required.

How this works:

• The trigger date is the due date shown on the Payment Request, not the date it was sent or received
• Your Guarantee remains active and covers any eligible charges up to 37 days after that due date
• Example: If your last invoice had a due date of May 10th, your Guarantee remains active until June 16th (37 days later), and automatically deactivates on June 17th

Upon automatic deactivation, you receive an email notification confirming the deactivation date.

Manual Deactivation by Operator: Your Operator may manually terminate your Guarantee at any time, provided:

• You have no outstanding Payment Requests or unpaid invoices
• You have reimbursed all amounts CasaPay has paid on your behalf
• Your Operator initiates termination through their CasaPay Operator Dashboard

Upon manual deactivation, you will receive notification within 24 hours.

Fee Cessation Upon Deactivation: Upon deactivation (automatic or manual):

• Your Guarantee fee ceases immediately (no further charges will be applied)
• Your current billing period is not extended
• If you have prepaid any portion of your monthly fee, the unused amount will be refunded or credited to your account within 10 business days

Important: Upon deactivation, the Guarantee no longer covers any Payment Requests sent after the deactivation date, even if the invoice relates to a period before deactivation.

7.6 Guarantee Reactivation

After your Guarantee deactivates (whether automatically or manually per Section 7.5), you may reactivate it for a new property at any time in the future.

Reactivation Eligibility

You are eligible to reactivate your Guarantee if:

• Your account is in good standing (no outstanding debts owed to CasaPay)
• You have not been permanently terminated per Section 19
• You meet current income and creditworthiness requirements as of the reactivation date
• Your new Operator is a CasaPay partner Operator

Reactivation Process

To reactivate your Guarantee with a new property:

1. You must sign a new Guarantor Plan agreement during registration with the new property
2. Your new Guarantee Limit may differ from your previous limit (re-assessed based on current financial circumstances)
3. Standard verification requirements apply (income, credit history, documents per Section 5)
4. Reactivation is typically approved within 1-3 business days
5. No additional fees or penalties apply for reactivation

Guarantee Limit Upon Reactivation

Your new Guarantee Limit may be higher, lower, or equal to your previous limit. The limit is determined by:

• Your current income and employment status
• Your payment history within CasaPay (including during your previous Guarantee period)
• Your Tenant Score at time of reactivation
• Your new Operator's requirements

Important: Previous debts (if any) must be settled before reactivation is approved.

8. Payment Infrastructure

8.1 Payment Requests

Operators send Payment Requests to your unique CasaPay Alias. These appear in your Wallet where you can:

• Pay: Settle immediately
• Split: Convert to instalments (subject to approval)
• Share: Divide among co-payers
• Dispute: Challenge within the 5-day dispute window

8.2 Payment Methods

8.3 Payment Processing

• Payments are processed in GBP (UK) or EUR (EU)
• Exchange rates apply for cross-currency payments
• Guarantor Plan users: Operators receive on-time payouts regardless of your payment status

8.4 Dispute Process

Initiating a Dispute

You may dispute a Payment Request within 5 days of receipt by selecting the "Dispute" option in your CasaPay Wallet. You must provide supporting evidence such as:

• Photographic evidence (if disputing damage charges)
• Receipts or invoices (if disputing repair or service charges)
• Communications with your Operator about the disputed charge
• Bank statements or payment records (if disputing duplicate charges)
• Any other relevant documentation supporting your position

Automatic Payment Hold

Upon dispute initiation, CasaPay automatically places a hold on the disputed Payment Request. This means:

• The full amount is held and not deducted from your account pending resolution
• You are not required to pay the disputed amount during the review period
• The Operator does not receive payment for the disputed portion
• The hold continues until the dispute is resolved

Dispute Review & Resolution

CasaPay will:

1. Acknowledge your dispute within 3 business days
2. Review all evidence provided by you and the Operator within 10 business days
3. Notify you of the resolution outcome via email

Dispute Outcomes

Resolution may result in one of the following:

• Upheld: Dispute deemed valid; no payment required; amount is refunded if already paid
• Partially upheld: Portion of charge is deemed valid; hold released only for disputed portion; you pay the reduced amount
• Denied: Dispute deemed invalid; full amount is due; hold is released and payment is required

Appeal Process

If you disagree with the dispute resolution, you may appeal within 5 business days of notification by contacting support@casapay.com with additional evidence or reasoning. CasaPay will conduct a final review within 10 business days. The determination is binding.

Impact on Payment Status & Tenant Score

During dispute review, the disputed payment is not marked as late. Your Tenant Score is not affected by the dispute initiation. However, if the dispute is denied and you fail to pay within 7 days of notification, standard late payment fees apply per Section 10.3.

Special Rules for Guarantor Plan Holders

If you hold the Guarantor Plan:

• If the dispute is upheld, no payment is required and your Guarantee is not activated
• If the dispute is partially upheld, your Guarantee covers only the undisputed portion
• If the dispute is denied, your Guarantee activates for the full amount if you don't pay within 7 days

9. CasaPay Split & Share

9.1 CasaPay Split

Convert a single Payment Request into multiple instalments (up to 12 months).

Eligibility:

• Guarantor Plan holders
• Acceptable Tenant Score (3.0+ stars)
• Within Guarantee Limit capacity

How it works:

1. Full amount guaranteed to Operator immediately
2. You repay CasaPay in agreed instalments
3. Interest/fees may apply based on term length

9.2 CasaPay Share

Divide a Payment Request among multiple co-payers (maximum 10 people).

How it works:

1. You invite co-payers via email
2. Each co-payer pays their portion directly
3. Operator receives payment once all portions are collected

Important: Under the Guarantor Plan, only your portion is covered by the guarantee. If co-payers default, you may become responsible for their portions.

10. Fees & Payment Terms

10.1 Service Fees

Fee Example: For a £3,000 Guarantee Limit with active Payment Guarantee Coverage, your monthly fee is £18.00 (0.6% × £3,000). When coverage is inactive, there is no fee.

10.1A Guarantee Fee Billing & Cessation

Monthly Billing

Guarantor Plan fees are charged on a monthly basis only. Your fee is billed on the same date each month (your plan anniversary date) and continues for each month your Guarantee is active.

Fee Charges Continue Until Deactivation

You are charged the Guarantee fee for each full day your Guarantee is active, from activation date (Section 7.4) until deactivation date (Section 7.5).

Fee Cessation Upon Deactivation

Upon deactivation of your Guarantee (automatic or manual):

• No further monthly charges will be applied to your account after deactivation
• Your current billing period is not extended beyond the deactivation date
• If you have prepaid any portion of your monthly fee, the unused amount will be refunded or credited to your account within 10 business days

Example Billing Scenario - Mid-Month Automatic Deactivation

• Guarantee Limit: £3,000
• Monthly fee: £18/month
• Activate: May 1st → Last invoice due date: May 20th → Deactivate automatically: June 16th (37 days after May 20th)
• Final charge for May: £18 (full month)
• June charge: £18 (full month - not prorated, even though deactivated June 16th)
• July: No charge (guarantee deactivated)

Fee Changes

CasaPay may increase Guarantee Plan fees with 30 days' notice via email. You may cancel your plan within 30 days of fee increase notice without penalty.

10.2 Transaction Fees

• Open banking payments: Free
• Debit card payments: Free
• Credit card payments: Free

10.3 Late & Default Fees

10.4 Fee Changes

Fee increases require 30 days' notice. You may cancel within 30 days of notice without penalty if you do not accept the new fees.

11. Tenant Obligations

11.1 Your Responsibilities

You must:

• Provide accurate information and update it when circumstances change
• Reimburse CasaPay promptly for amounts paid on your behalf
• Maintain valid, funded payment methods
• Keep account credentials secure and confidential
• Use services only for legitimate tenancy-related purposes
• Comply with your tenancy agreement with the Operator
• Cooperate during disputes and investigations
• Respond to communications from CasaPay within reasonable timeframes

11.2 Consequences of Breach

Breach of these obligations may result in:

• Account suspension or termination
• Loss of guarantee coverage
• Reporting to credit reference agencies
• Collection action
• Legal proceedings

12. Operator Relationship

12.1 CasaPay's Role

CasaPay is not a party to your tenancy agreement. We do not:

• Negotiate lease terms or rental prices
• Manage properties or handle maintenance
• Guarantee Operator performance or property quality
• Mediate landlord-tenant disputes about the property

12.2 Operator Verification

Operators are verified before joining CasaPay. However, verification does not constitute an endorsement. You should conduct your own due diligence before entering any tenancy agreement.

12.3 Disputes with Operators

Disputes about tenancy terms, property conditions, or Operator conduct are between you and the Operator. CasaPay may assist with payment-related disputes only.

13. Consumer Rights & Cancellation

13.1 14-Day Cooling-Off Period

UK and EU consumers have the right to cancel within 14 days of registration without giving any reason. To exercise this right:

• Contact us at support@casapay.com
• State your intention to cancel
• Receive a full or pro-rata refund of any fees paid

13.2 Account Cancellation & Coverage Deactivation

Canceling Your CasaPay Account

You may cancel your entire CasaPay Card account at any time with 30 days' notice. To do so, contact support@casapay.com.

If You Have Active Payment Guarantee Coverage:

• Coverage will continue through the end of your current billing period
• Your monthly fee will be charged for the full billing period (not prorated)
• After the billing period ends, your account is closed and coverage ends
• Outstanding debts to CasaPay must be reimbursed before closure

If You Have No Active Coverage:

• Your account closes immediately upon notice
• No fees apply after notice is received

Deactivating Coverage Without Canceling Your Account

You may also deactivate Payment Guarantee Coverage while keeping your CasaPay Card account active. When coverage deactivates (whether automatically, manually, or upon account cancellation):

• Your monthly fee ceases immediately
• Any prepaid portion of your monthly fee is refunded or credited within 10 business days
• Your CasaPay Card remains active and usable for payment processing
• You may reactivate coverage for a new property at any time

Outstanding Debts

Regardless of whether you cancel your account or deactivate coverage, any amounts CasaPay has paid on your behalf under Payment Guarantee Coverage remain due and payable until settled.

13.3 Statutory Rights

These Terms do not affect your statutory consumer rights under UK or EU law, including rights under the Consumer Rights Act 2015 (UK) or the Consumer Rights Directive (EU).

14. Data Protection & Privacy

14.1 Data We Collect

We collect and process:

• Identity information (name, date of birth, ID documents)
• Contact information (email, phone, address)
• Financial information (income, bank details, credit history)
• Verification data (selfies, proof of address)
• Usage data (platform interactions, payment history)
• Technical data (IP address, device information)

14.2 How We Use Your Data

We use your data to:

• Provide and improve our services
• Verify your identity and eligibility
• Process payments and manage your account
• Prevent fraud and ensure security
• Comply with legal and regulatory obligations
• Communicate with you about your account

14.3 Data Sharing

We may share your data with:

• Operators (for tenancy applications and payments)
• Payment processors and banking partners
• Credit reference agencies
• Insurance partners (for guarantee backing)
• Collection agencies (when necessary)
• Legal authorities (when required by law)

14.4 Your Rights

Under GDPR and UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (right to be forgotten)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

14.5 Privacy Policy

Full details of our data practices are available in our Privacy Policy. For data protection queries, contact: support@casapay.com

15. Acceptable Use Policy

15.1 Prohibited Activities

You must not:

• Provide false or misleading information
• Commit or attempt fraud
• Impersonate another person
• Use the service for money laundering or illegal purposes
• Circumvent payments owed to Operators or CasaPay
• Create multiple accounts
• Use automated tools or bots
• Interfere with platform security or functionality
• Harass CasaPay staff, Operators, or other users
• Violate any applicable laws or regulations

15.2 Enforcement

Violations may result in:

• Written warnings
• Temporary suspension
• Permanent termination
• Forfeiture of fees paid
• Reporting to law enforcement
• Civil or criminal legal action

16. Intellectual Property

16.1 CasaPay IP

All platform intellectual property, including trademarks, logos, software, content, and design, is owned by CasaPay or its licensors. You receive a limited, non-exclusive, non-transferable licence for personal use only.

16.2 User Content

You retain ownership of content you submit (e.g., documents, messages). By submitting content, you grant CasaPay a worldwide, royalty-free licence to use, store, and process it for providing services.

16.3 Feedback

Any feedback, suggestions, or ideas you provide may be used by CasaPay without compensation or attribution.

17. Service Modifications

17.1 Changes to Services

We may modify, update, or discontinue features:

• Material changes: 30 days' notice via email
• Minor changes: May be implemented without notice
• Security updates: Immediate implementation as needed

17.2 Your Rights on Changes

If changes materially reduce your benefits, you may cancel within 30 days of the change without penalty.

18. Default, Collections & Credit Reporting

18.1 Events of Default

Default occurs if you:

• Fail to reimburse CasaPay for amounts paid on your behalf
• Miss instalment payments under Split arrangements
• Fail to pay fees when due
• Become insolvent or enter bankruptcy
• Provide false or fraudulent information

18.2 Collection Process

18.3 Credit Reporting

We may report payment history (positive and negative) to credit reference agencies including:

• Experian
• Equifax
• TransUnion

18.4 Financial Hardship

If you experience financial hardship, contact us immediately at support@casapay.com. Payment plans and forbearance options may be available.

19. Account Suspension & Termination

19.1 Suspension by CasaPay

We may suspend your account immediately for:

• Breach of these Terms
• Suspected fraud or illegal activity
• Security compromise
• Non-payment of amounts due
• Legal or regulatory requirements

19.2 Termination by CasaPay

We may terminate your account:

• With cause: Immediately upon serious breach
• Without cause: With 30 days' notice

19.3 Termination by You

You may terminate with 30 days' notice after settling all outstanding debts.

19.4 Effects of Termination

Upon termination:

• Account access is closed
• CasaPay Card is revoked
• Guarantee coverage ends (existing obligations continue)
• Outstanding debts remain due
• Wallet balance refunded minus any debts owed

20. Liability & Indemnification

20.1 Service Provided "As Is"

The Service is provided without warranties of any kind, except as required by law. CasaPay does not guarantee uninterrupted or error-free service.

20.2 Limitation of Liability

CasaPay is not liable for:

• Operator actions, property conditions, or tenancy disputes
• Third-party service failures
• Indirect, consequential, or incidental losses
• Loss of data, profits, or business opportunities

20.3 Consumer Protections

For consumers: We are liable for foreseeable losses caused by our breach or negligence. Nothing limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Rights that cannot be excluded by law

20.4 Liability Cap (Business Users)

For business users: Total liability is capped at fees paid in the last 12 months, or £100/€100, whichever is greater.

20.5 Indemnification

You agree to indemnify CasaPay against claims arising from:

• Your breach of these Terms
• Your misuse of the Service
• Your violation of laws or third-party rights
• Inaccurate information you provide

21. Force Majeure

21.1 Definition

Neither party is liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters
• War, terrorism, or civil unrest
• Pandemics or epidemics
• Government actions or regulations
• Cyber attacks or system failures
• Utility or infrastructure failures

21.2 Extended Force Majeure

If a Force Majeure event continues for more than 60 days, either party may terminate without penalty.

22. Dispute Resolution & Complaints

22.1 Internal Complaints

First step: Contact us at support@casapay.com

• We aim to acknowledge within 3 business days
• We aim to resolve within 15 business days
• Complex cases may take up to 8 weeks

22.2 UK Consumers

If we cannot resolve your complaint, you may contact:

• Financial Ombudsman Service: www.financial-ombudsman.org.uk
• Citizens Advice: www.citizensadvice.org.uk

22.3 EU Consumers

If we cannot resolve your complaint, you may contact:

• Consumer Protection Authority (Estonia): www.ttja.ee
• Consumer Disputes Committee: www.komisjon.ee
• EU Online Dispute Resolution Platform: ec.europa.eu/odr

22.4 Business Users

Mediation and arbitration options are available. Contact legal@casapay.com for details.

23. Governing Law & Jurisdiction

23.1 UK Users

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except that consumers may bring proceedings in their country of residence.

23.2 EU Users

These Terms are governed by the laws of Estonia. Disputes are subject to the exclusive jurisdiction of the courts of Estonia, except that consumers may bring proceedings in their country of residence.

23.3 Consumer Rights

Nothing in this section limits your statutory consumer rights or your ability to bring claims in your home jurisdiction.

24. General Provisions

24.1 Entire Agreement

These Terms, together with the Privacy Policy and Fee Schedule, constitute the entire agreement between you and CasaPay regarding the Service.

24.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

24.3 Assignment

You may not assign or transfer these Terms. CasaPay may assign to affiliates or successors with notice to you.

24.4 Notices

Notices sent via email to your registered email address are deemed received 24 hours after sending. Notices to CasaPay should be sent to support@casapay.com.

24.5 Electronic Acceptance

Electronic acceptance of these Terms (including by clicking "I Agree" or using the Service) is legally binding.

24.6 Language

These Terms are provided in English. If translated, the English version prevails in case of conflict.

24.7 No Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

25. Contact Information

CasaPay Ltd (United Kingdom)

• Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
• Company Number: 14806725
• Phone: +44 20 4579 5890
• Email: support@casapay.com

CasaPay OÜ (Estonia / European Union)

• Address: Narva mnt 5, 10117 Tallinn, Estonia
• Registry Code: 16781169
• Phone: +372 668 2648
• Email: support@casapay.com

General Enquiries

• Website: casapay.com
• Support: support@casapay.com
• Legal: legal@casapay.com

*These Terms & Conditions are designed to comply with UK and EU consumer protection laws, including the Consumer Rights Act 2015 (UK), Consumer Rights Directive (EU), and applicable financial services regulations.*

*© 2025 CasaPay. All rights reserved.*